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RPV & Fraud Prevention

AI RPV & Fraud Prevention

RPV (Right Party Verification)

Right Party Verification" (RPV) is a crucial step in the collections process where the collector confirms they are speaking with the correct person who owes the debt. It involves verifying the identity and contact information of the debtor to ensure that communications and actions are directed towards the appropriate individual. This verification helps prevent mistaken identity issues and ensures compliance with regulations governing debt collection practices. While the process is absolutely necessary, it is time consuming adding cost, effort and handle time to human agents on the phone.

Our AI agents excel in efficiently processing a high volume of Right Party Verifications (RPVs). Recent data analysis comparing the performance of our AI agents to offshore contacts for one of our major clients illustrates remarkable efficiency gains. Specifically, our AI agents achieved three times the RPVs while only dialing 20% of the volume handled by the offshore team. This translates to an outstanding efficiency rate of 15 RPVs per dial for our AI agents compared to just 1.5 RPVs per dial for the offshore team.

Essentially, our AI agents are ten times more efficient that a traditional offshore human agent.

Fraud Prevention

Experience the power of our AI-driven omni-channel agents, designed to combat the rising threat of identity theft and fraud. With social engineering tactics on the rise and human error a persistent challenge, it's crucial to maintain strict adherence to compliance and best practices.

Our AI agents are programmed to follow stringent processes, ensuring consistent vigilance against fraudulent activities. But we don't stop there. We take security to the next level with real-time two-factor authentication. When your customers engage with us via SMS, Voice, Chat, or Email, they'll receive a security code sent to their registered phone. Our AI agents then seamlessly prompt for confirmation, enhancing security measures while maintaining a smooth customer experience.