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Solutions > AI Digital Agent
Research & Development
Omni Channel AI Digital Customer Service Agent
Our Omni Channel, multilingual Agents are capable of having fluid conversations with no limits within a set context, capable of small talk, empathy, negotiation, sentiment detection and tone adjustment, they replicate the human conversation experience. Imagine a contact center workforce comprised of untiring AI agents, working around the clock on various channels including Voice, SMS, Chat, Email and Social Media.
Our AI agents can be customized to integrate with backend systems to execute on various tasks
Potential applications include:
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Perform Right Party Verification (RPV) and prevent fraud leveraging voice and SMS code to authenticate caller
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Business Process Outsourcing (BPO): Virtual contact center
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Health Sector: follow up appointments (Hospitals, Dentists etc.)
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Hotels: Managing bookings and customer service
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Airlines: Flights booking and customer service
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Insurance: Providing car insurance quotes
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Internal HR: Provide employees with needed information for processes
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Contact centers: Augment existing human work force
Capabilities
Our AI customer service agents replicate the human conversation experience. They are capable of detecting customer sentiment, performing analysis and formulating an adaptive response with an empathetic tone. Additionally, continuous learning is at the core engine of our AI, reviewing thousands of interactions and learning to better the experience.
Continuous Learning and Improvement
Customer Sentiment Analysis
Adaptive Behaviour Response
Custom voice, accent, gender and demeanor
Multilingual support: English, French, Spanish, Arabic and others
Audio Demos
Provide a car insurance quote
Our AI agent receives a call from a customer looking for a car insurance quote. The AI agent proceeds to ask the customer all the necessary questions while also having small talk to make the experience a human like conversation.
Demo - Car Insurance Quote
Validate the identity of a customer
Our AI transfer agents contact list of customers as part of a call campaign. The AI agents must validate the identity of the client before proceeding to disclose any further information or before transferring to a live agent.
Demo - All Verification Attempts + Call
Demo - Random Questions
Demo - Weird Questions
Demo - Leave Message for Debtor
Demo - Callback
Demo - Wrong Number
Collection agent negotiating payment with a debtor
Our AI agent calls a debtor with regards to an outstanding car payment. The AI agent proceeds to ask the debtor their circumstances and works with them to arrive to an agreeable resolution. Kindly keep in mind the AI agent can be tweaked to act for 1st party or 3rd party with parameters to ensure the outcome of the call is a desired one for both parties involved.
Demo - Customer calling collection AI agent
Demo - Collection call
Bringing the AI revolution to your doorsteps
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